Return Policy
We want you to be completely happy with your purchase.
If for any reason you’re not satisfied with your order, you may return your items within 14 days of receiving them.
To be eligible for a return, products must be unused, undamaged, and in their original packaging.
If your order arrives damaged, please contact us within 5 days of delivery.
We’ll help you resolve the issue with the shipping carrier and arrange either a replacement or refund.
How to Return Your Items
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Contact us – email veleuricandles@gmail.com with your order number and details of the items you wish to return.
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Prepare your package – carefully place the item(s) in their original packaging.
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Ship the package – send it to the return address provided by our customer care team.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a damaged or incorrect product.
Refunds
Once we receive your returned item, we’ll inspect it and notify you of your refund status.
If approved, your refund will be processed to your original payment method within 7 business days.
Replacements
If your candle arrives damaged and you provide proof within 7 days of delivery, you’re eligible for a refund or replacement.
Please contact us by email or WhatsApp.
We unfortunately cannot replace lost packages, but you may be eligible for a refund if you provide evidence that the package was not received.
If a package is marked as “delivered” by the shipping provider but you haven’t received it, please contact the shipping carrier directly in your country to open an investigation.
Thank you for shopping with us and supporting mindful craftsmanship.